FREQUENTLY
ASKED QUESTIONS

Add a piece to your cart from any product page, or submit a Made to Measure Request for a fully custom commission. Our team confirms every order by email before production begins.

Made-to-order pieces can be amended within 48 hours of confirmation. In-stock pieces can be cancelled any time before dispatch.

For made to measure commissions above $3,000, we offer a 50% deposit with the balance due before shipping.

Worldwide, with white-glove delivery available in North America, Europe and the GCC. See our Shipping page for full detail by region.

In-stock pieces ship in 2–3 weeks. Made-to-order pieces ship 5–8 weeks after confirmation, plus transit time.

Yes — every shipment is fully insured door-to-door.

Yes. Every door and mirror shown can be resized to your architecture — submit a Made to Measure Request with your measurements.

Yes, within the wood species and finishes we currently work with. Unusual requests are reviewed case by case.

Primarily Atlas cedar, with natural sand oak available for lighter, more contemporary pieces.

Yes — all handles, studs and hinges are hand-hammered solid brass, aged to an antique finish.

Yes. No visible carved surface is CNC-routed. Preliminary grid-marking is the only mechanical step.

Between two weeks for a mirror and up to eight weeks for a palace-scale door, depending on complexity.

In-stock pieces may be returned within 14 days in original condition. Made to Measure and made-to-order pieces are final sale — see our Returns page.

Dust with a dry cloth and oil the wood roughly once a year. Full guidance is on our Care page.

We handle export documentation; import duties and taxes are the recipient's responsibility and vary by country.